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Diamond standard: Self/externally rated as 4 to 5 stars. Average guest rating 4.6 out of 5 (9.2 out of 10) or higher with 90% to 100% 5-star recent reviews (10 out of 10). Using the Philippines highest rating definition: "Reflects characteristics of luxury and sophistication. Facilities are deemed world class in every manner and services are deemed meticulous and exceeding all guests' expectations". These are the best hotels and resorts in the world. Exceptional standard of accommodation including luxury king-sized bedding and other luxury bedding options, exceptional room decor, views from some or most rooms where available, high quality finishes and a wide range of facilities. Very high praise for staff is mentioned in reviews. The hotel has excellent external appearance, is in a safe, central location, surrounded by places of interest and offers an authentic local experience in design. Is very good to exceptional value for money. Offers a unique and special experience that extends well beyond supply of accommodation.
FEATURED PACKAGE: YOU PAY FROM $958 $699pp FOR 3 NIGHTS WITH FLIGHTS & SPECIAL INCLUSIONS AFTER GCASH TRAVEL CREDITS. SAVE UP TO 45% OFF RETAIL...
SPECIAL INCLUSIONS: Flight-inclusive packages for selected room types also include Round-trip, private airport transfers; 2-course dinner for two; Round-trip Skyrail Rainforest Cableway experience.
On the beautiful Cairns' Marina is the 5-star Shangri-La Hotel, a luxury hotel only 3 minutes away from the Great Barrier Reef departure point, and only 10 minutes away form Cairns airport.
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| Lowest Advertised * | Our Price | MINIMUM DISCOUNT |
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Lowest advertised: $218 per night based on 7 nights (as at 05/11/2024)* |
Our price: $184 per night | Minimum discount: 16% |
* Comparison price is the lowest advertised price for the Deluxe Room being the least expensive accommodation-type at this property, based on 7 nights' stay at various different times of year. If comparing ensure that AUD currency (not USD) is selected. Submit a booking enquiry with us to get a final price for when you want to stay.
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* (Accom-only) All accommodation-only prices are per-apartment (hotel room, villa etc.) and include the number of people shown. Prices are subject to confirmation at the time of booking. Terms and conditions for bookings and voucher use are specific to the advertised accommodation-property (the property). Extra-person prices if applicable are shown on rate package information. You can view the terms and conditions for Shangri-La Hotel, Cairns, Queensland here (see "Terms & Conditions" tab above). These conditions are also printed on voucher and rate package information. Standard (retail) price comparisons are with similar packages offered elsewhere or what would be payable by a non-member/non-voucher-holder for the same package. (Flight-inclusive) All flight-inclusive prices are estimates only and are shown per-person. Final price and deposit amount varies according to travel date and a number of other factors. A flight cost provision (allowance) is included in each package example. Total price after discounts is generally payable as follows: Deposit on booking, balance 120 days prior to departure. Packages can be priced for families and groups on request. A firm quote (travel plan) with payment terms will be submitted for consideration prior to agreement to proceed. "Retail" price comparisons are with similar packages offered elsewhere or what would be payable by a non-member for the same package. Travel can be arranged from any major centre and for any number of people. Travel Directions Pty Ltd (t/as Australian Escapes Holiday & Travel Club) standard booking terms and conditions apply to all booking enquiries and bookings and are available here to view. (Visit our website and go to the "Bookings" menu item.) (World-wide Savings Guarantee [WWSG]) The WWSG applies on a per-property basis. If the WWSG symbol is displayed on this package details page then the guarantee applies with a specified minimum discount off the lowest price found by you on a publicly-accessed website for the same room type at the property on the same dates with the same conditions and is subject to confirmation with the property. The discount applies to the room-only component of a single booking. You will be required to supply a link to the website page that displays the lower price. Go to the Contact Us page. (30-day Money Back Guarantee) This guarantee applies exclusively to vouchers purchased from us. If you are not satisfied with the voucher or vouchers you receive for any reason then you are entitled to a full refund for any unused vouchers.
Here's when you can stay and get the special packages. RED shaded dates if any are excluded. Exclusion periods are subject to change. Early booking is recommended for the most popular times of the year.
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With its location directly on Marlin Marina, above Pier Shopping Complex, and next to the Esplanade, this hotel is within 1 km of Cairns's city center, convention venue, and watercraft tour terminals.
Cairns is a city sitting between two of the most beautiful natural wonders on Earth, the ancient Daintree Rainforest and the wonderous Great Barrier Reef.
Two main pools, one at 22 metres, and the other a freeform shape, are set amid garden surroundings and are complemented by a children's pool; an alfresco restaurant overlooks the marina.
Oversized tubs and separate showers are in all bathrooms, which feature vanity areas finished in Italian marble; all guestrooms include separate sitting areas with complimentary high-speed wireless Internet access.
Located on the waterfront, Shangri-La hotel, The Marina, Cairns is built within a complex that also offers retail outlets, banking ATMs, restaurants, and gift shops. Three elevators transfer guests across five floors to access 255 guestrooms, a club lounge, 12 meeting rooms, and business facilities. Other guest services include concierge, Internet access, dry cleaning, 24-hour room service, currency exchange, and airport transportation available on request. An on-site bar provides light entertainment. A ferry terminal is nearby. Child minding can be arranged upon request.
Available in all rooms: Free WiFi.
Available in some public areas: Free WiFi.
Self parking (surcharge), valet parking (surcharge).
North Bar & Kitchen - Located at lobby level, overlooking the Marina, the restaurant offers breakfast, lunch, and dinner from early morning till late. Dining includes a buffet breakfast, à la carte lunch menu, and Australasian cuisine for dinner. Japanese buffet is also available. Alfresco dining on the deck offers views of the marina and mountains. Open kitchens allow guests to view chef activity, and the bar serves a selection of wines, beers, spirits, and cocktails, along with light snacks.
Pool Bar - At level one, adjacent to the swimming pool area, the bar provides a range of cocktails, other beverages, and light snacks, from late morning till early evening.
Nearby recreational opportunities include the 3-km boardwalk along the Esplanade for walking/jogging, workout areas positioned along the boardwalk, a public saltwater lagoon pool, and an unsupervised children's playground. Aerobics takes place at the Esplanade in outdoor classes, and admission can be arranged through reception. Basketball is available within 1 km of the hotel at the convention facility/stadium, where racquet sports are also available, including squash. Bicycle rentals are available in the city, within 2 km of the hotel.
Marlin Marina, directly outside the hotel, is the pick-up and drop-off area for various water sports activities such as scuba diving and snorkeling, and helicopter sightseeing is also located at the marina, within 200 meters of the hotel. Fishing charters can also be arranged at the marina. A golf driving range is available at Half Moon Bay Golf Course, within 8 km. Hiking/biking trails are at Red Arrow, a mountain walk within 5 km of the hotel.
Bird watching opportunities are available at the Esplanade and also at Centennial Lakes, within 7 km of the hotel. The Botanical Gardens offers a range of walking tracks, and Centennial Lakes includes a boardwalk through swamp areas. The hotel can assist with tours that include horse riding, sky diving, rafting, and canoeing, all within 10 km of the hotel, at Yorkey's Knob and other locations. Tours to the Great Barrier Reef, which is approximately 30 nautical km, or 80 minutes by boat, can also be arranged. Golf is available for nonmembers at the Paradise Palms golf course, located approximately 15 km from the hotel.
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
Check-in time starts at 2:00 PM.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation.
Check-out time is 11 AM.
Pets not allowed (service animals welcome).
You'll be asked to pay the following charges at the property:
The charges below are included in your overall room price:
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Shangri-La Hotel, Cairns, Queensland
This luxury hotel, located in Cairns' Marina, is the perfect resort and one-stop holiday destination. With countless onsite amenities including a restaurant, an outdoor pool and 2 bars/lounges, all your needs are catered for. In addition, the hotel has recently been renovated to provide a more lavish experience to its guests.
Beautiful hotel on marina. Lovely garden courtyard. Excellent professional staff. Our room smelled of smoke, we were instantly moved to a different room.
Submitted: 08/03/2020
Highly recommend you stay here. Great location, beautiful hotel, staff was amazing
Submitted: 06/03/2020
The Shangri La is centrally located in the downtown area. The facilities were well kept, the pool was wonderful, and the bath towels were soft & fluffy. I loved the walk in shower!
Submitted: 21/02/2020
The is our second time staying there, first time was best, but did not meet our expectations this time. I sent message to the hotel 3 days before for our extra memory foam pillow as my husband has neck problems. Got the confirmed from them 1 day after that. But On the check in day, the receptionist was so surprised when I mentioned about it, and asked when did I send the message?! We got the pillow anyway, but was not the good memory foam one honestly. We did not get the good view as we expected for the Bay View’s Suite as there was only a very little tinny balcony, plus 2 cockroaches run around on the table while we have our drinks at the balcony !!! We felt a little tired so we decided to order food from The BackYard , a restaurant as shown on the room’s service list. And we will not recommend their foods to any of my friends as it was taste right to us, the fish and chip that made my little boy felt sick in the tummy all night long. Not to mentioned other of our foods were delivered cold. Only good point added on this time was the Horizon club breakfast as the foods were all fresh and yummy as our first stayed.
Owner comments:
"Thank you for your feedback, it is very much appreciated and has been duly noted for discussion with our team."
Submitted: 26/01/2020
Beautiful and convenient to the Marina. Near lovely restaurants and shopping and attractions.
Submitted: 16/01/2020
Great View over Marina In Club Room. Inclusive Club Lounge was good with very friendly staff, giving a good mid range buffet breakfast and Hot buffet with drinks in the evening. Very comfortable bed and room. Easy parking for $20Aus per night.
Submitted: 27/03/2020
Very clean, quick check in and polite staff . The back yard (room service/restaurant) is good but tad pricey
Submitted: 25/03/2020
Although the rooms were modern, the rest of the hotel felt a bit dated and more of a business hotel with lot of conference and meeting rooms. I was not impressed with room service which was a cafe next door with a backpackers menu. This is not what I expect when I choose a 5 star hotel. They also charge 6AUD to bring the food to you. I have never stayed at any 5 star hotel that orders from the cafe next door and charges a service fee for room service. I also would have enjoyed a coffee machine in the room instead of instant coffee with a kettle which is more likely the expectation of a 4 star hotel.
Owner comments:
"Thank you kindly for your feedback, it is greatly appreciated. I am pleased that you enjoyed our clean and modern hotel.
Your comments have been discussed with our Management team for prompt improvements.
Best Regards,
Ross. "
Submitted: 22/03/2020
Lovely throughout. Room was spacious. Comfortable beds. Staff were extremely friendly and helpful. Great location on the marina.
Submitted: 01/04/2020
* Verified traveler reviews from Trip Advisor and other booking websites.
THESE CONDITIONS: These conditions apply to accommodation bookings (room reservations) made with the property Shangri-La Hotel located at Pier Point Rd, Cairns City QLD 4870, Cairns, Queensland, Australia (the property) and are subject to change without notice. By making a booking with the property you agree to be bound by these conditions and any reasonable amendments.
PACKAGE PRICES: Prices show the total payable for each length of stay for the included number of people. All nights are to be taken consecutively. Bookings must be made with Australian Escapes Reservations to claim the promotional package rates. Flight-inclusive prices are estimates only and will be confirmed on request prior to booking. Extra person charges of $24 to $30 apply up to the maximum persons limit for each room type. This will be confirmed at the time of booking if applicable.
GENERAL POLICIES: Cot hire is not available. Room servicing is supplied: At end of stay.
VALIDITY: Package prices are valid for stays up to and including 31/03/2021, specifically the following periods: 01/04/2020 to 31/03/2021. The following date ranges are excluded: 04/04/2020 to 19/04/2020; 19/09/2020 to 04/10/2020; 11/12/2020 to 24/01/2021. Exclusion periods are subject to change without notice.
BOOKINGS: All bookings are subject to availability.
CHANGES & CANCELLATIONS: Policies apply according to season and will be confirmed prior to booking.
OTHER BOOKING CONDITIONS: A booking made with the property is further subject to any other booking conditions normally imposed by the property whether published or unpublished. Bookings are also subject to the standard booking conditions of Travel Directions Pty Ltd t/as Australian Escapes Holiday & Travel Club as defined on the website www.australianescapes.com.au.
When you join our travel club you'll receive "Getaway Cash" travel credits (also called GCash travel credits). Membership gives you access to industry wholesale pricing coupled with expert travel agency services. That includes the service to find you the best value tours, cruises, flights and accommodation.
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For full details visit our FAQ's page
To submit a general booking enquiry... Booking enquiry
HEAVILY-DISCOUNTED RESORT HOLIDAYS SINCE 2001
Australian Escapes negotiates special "bulk-buy" packages at Bronze to Diamond standard resorts with genuine discounts up to 60% off the lowest prices offered elsewhere. We pass on those huge discounts directly to you saving you heaps.
We promote a range of very affordable stays, for example 2, 3, 5 and 7 nights. You can make an immediate booking or you can buy a "Deposit voucher". The real value to you is that you can get away more often.
The first advantage to you of an Australian Escapes voucher is that it holds the discounted prices for up to 12 months, sometimes longer. You can decide later when you want to get away. You can stay 4 nights, 6 nights or more than 7 nights as well.
Vouchers showing this symbol are fully transferable.
The voucher may be transfered (gifted) to any other individual or the deposit value may be transferred to a booking at a different participating property. Voucher expiry date and terms and conditions continue to apply. Voucher transfers are done in the "MY RESORT VOUCHERS" section of our website.
The best deal is to buy a "Voucher Bundle". You will receive more deposit and discount value for your investment with access to multiple discounted holidays.
The voucher deposit value comes off the discounted price of the holiday. So for example, let's say you have a $79 voucher and you want to stay 5 nights at the promoted resort. The discounted price is $549 for example. We will deduct your $79 voucher and you pay the balance at the time of booking, being $470. It's simple, and the overall advantage to you is you get to stay at top-class resorts at a much more affordable prices.
Book your first stay as soon as possible after you receive your vouchers to get the dates you want, especially if booking for spring and summer.
If you have heard of Australian Escapes resort vouchers (marketed since 2001) you will already know that we offer by far the best deals available.
Discounted resort marketing using vouchers has been done in Australia since the early 1980's. Packages were originally promoted via telemarketing however that method has become less popular in recent years. There are only a few companies that continue to sell discounted resort packages by phone. If you only have a mobile phone, chances are you have not been called.
Australian Escapes has been at the forefront of discounted resort marketing since 2001. This was long before any online hotel & resort promoters appeared. We stopped promoting resorts by phone in 2016. We have now made discounted resort packages available via online channels such as Facebook and Google. From 2019 Australian Escapes returns with its legendary discounted holiday deals. You'll never pay retail again!
There are no catches: no time-share seminars to attend, nothing extra to spend. These are simply specially-negotiated, bulk-buy packages that enable resorts to fill rooms that might otherwise go empty.
Travel club membership is optional and gives you many additional advantages. Read about the membership.
For more details visit our FAQ's page
Please choose from the following. Not sure? Call us on 1800 669 579.
A "deposit voucher" will lock in the savings at Shangri-La Hotel until 31/03/2021. The voucher deposit comes off the total price of your stay.
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Owner comments:
"Many thanks for your review, especially your comments regarding our beautiful hotel and gardens and staff. I do apologise for the initial smell of smoke and pleased to read that you were moved to another room immediately. Best Regards, Ross."